Together at the top

Viamedici as an employer -
become part of our team!

Job offer:Support Engineer (m/f/d)

Viamedici is one of the leading providers of Enterprise Product Information Management solutions (PIM). We develop state-of-the-art software and shape the digital transformation with our customers. Our solutions help companies to market their products and services more efficiently and successfully, making a valuable contribution to corporate success in an increasingly international and competitive market environment.

Your tasks

  • Support for our key customers in the area of 1st and 2nd level support – both technically and in terms of communication
  • Acceptance and processing of fault cases within the scope of 1st and 2nd level support
  • Prioritisation, classification and documentation of incoming faults in a trouble ticket system
  • Responsibility for problem tracking and ensuring the service level
  • Support in IT projects

Our requirements

  • Very good analytical skills
  • Very good communication skills in German and English
  • Good Windows and Linux knowledge
  • Good knowledge of relational databases such as MSSQL or Oracle
  • Good scripting (batch/shell), ideally programming experience in high-level languages
  • Conceptual and analytical way of thinking, precise and structured work
  • Knowledge of TCP/IP and networks
  • Knowledge of ElasticSearch

What we offer

  • Participation in a dedicated, successful team that works together and complements each other to achieve common goals
  • A friendly and open working atmosphere
  • Flexible working hours
  • Home office for a healthy work-life balance
  • The latest technologies, flat hierarchies and short decision-making paths

Apply now

    Contact

    Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

      I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

      The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

      Contact

      Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

        I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

        The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

        Contact

        Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

          I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

          The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

          Contact

          Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

            I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

            The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

            Contact

            Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

              I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

              The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

              Contact

              Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

                I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

                The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.

                Contact

                Please fill out the following form. We will get back in touch with you. Fields marked with * are mandatory.

                  I have read the privacy policy and would like to be contacted by Viamedici Software GmbH at the above mentioned e-mail address.

                  The above consent may be revoked at any time without incurring other than the transmission costs according to the basic rates. I can send Viamedici Software GmbH an e-mail to d.fischer-van-sickle@viamedici.de​ or contact Viamedici Software GmbH in any other form.